Buying a Digital Railcard

You can currently buy and use these Railcards in digital form:

Age-based Railcards

For students, young professionals and seniors:

• 16–17 Saver
• 16–25 Railcard
• 26–30 Railcard
• Senior Railcard (60+)

Group Railcards

For couples, friends or families. You don’t need to be related or in a relationship. Ideal for anyone aged 31–59 who doesn’t qualify for an age-based Railcard:

• Family & Friends Railcard
• Two Together Railcard

Regional Railcard

• Network Railcard: gives 1/3 off travel within the South East (16 counties including London).

Make sure you have the East Midlands Railway App and a compatible device:

• iOS 13.4 or above
• Android 5.0 (Lollipop) or above

Can I buy more than one Railcard?

Yes, but each Railcard must be bought in a separate transaction.

Refunds

• You can request a refund within 14 days of purchase if the Railcard hasn’t been used to buy discounted tickets.
• Once a Railcard has been downloaded, it can’t be refunded.
• To request a refund, contact us on 03457 125 678 and select option 2.

Where to find your Railcard

1. Log in to the East Midlands Railway App or the East Midlands Railway website with the same email address used to buy the Railcard.
2. Go to the Account tab → Your Railcards.
3. Tap Download Railcard to add it to your device.

Can one Railcard be shown on multiple devices?

Yes, as long as you’re logged in with the same email address on each device.

For Two Together and Family & Friends Railcards:

• The Railcard is linked to the purchasing email address only.
• It can’t be shared between separate accounts.

• The photo on the Railcard must be of the person travelling.
• The Railcard will only appear when logged in with the email address used to buy it.
• To move the Railcard to another email address, contact us on 03457 125 678 and select option 2.

Can I buy a Railcard and apply the discount in the same booking?

No. Buy your Railcard first, then make a separate booking for your train tickets. When searching, add your Railcard manually to apply the discount.

Can I apply more than one Railcard to a booking?

Yes, up to the same number of passengers in the booking. Some Railcards (like Family & Friends) cover multiple people, so you may only need one.

How to apply a Railcard discount

1. Enter your travel details (origin, destination, date and time).
2. Add your passengers and their Railcards.
3. Select Search live times and prices. The discount will be applied automatically if valid.

Your discount might not appear if:

• The Railcard doesn’t apply to your route (for example, the Network Railcard only covers the South East).
• You’re travelling at peak times and your Railcard is only valid off-peak.
• The ticket type isn’t eligible for discounts (for example, Advance fares for some Railcards).

Can I apply a Railcard discount after booking?

No. Discounts can’t be applied retrospectively, so check your Railcard has been added before you pay.

Contact us: on 03457 125 678 and select option 2.