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All EMR articles
Getting your ticket
How do I collect my tickets from a Self Service Ticket Machine?
Which stations have self-service ticket machines?
Collecting tickets when paying with PayPal
What are etickets?
What should I do if I have not received my booking confirmation?
See all 8 articles
Ticket types and prices
At what times can I use the Peak and Off-Peak Day Travelcards?
Can I use a Railcard with my Season Ticket?
Do I get a receipt for the tickets I purchased?
I don’t travel every day, is it worth buying a Season ticket?
I have been off sick. Can I claim a refund for the days I didn't use the Season ticket?
See all 9 articles
Ticket refunds and changes
After what period of time can I claim a refund?
Can I apply for a Season ticket refund at any station?
How can I refund my ticket?
How can I change my ticket?
How do I claim for a Season Ticket refund?
See all 7 articles
Onboard, seating and at the station
Can I take a break in my journey?
Do I need a Photocard for a Season tickets?
How do I reserve a seat?
Why are my reserved seats not grouped together?
How to book assistance
Limited availability explained
Help article: Tickets left explained